Last updated: October 2026
This privacy notice applies to our support (ticket system at /support/). It supplements our general privacy policy. In accordance with Art. 13 of the General Data Protection Regulation (GDPR), it explains which data we process in support, for what purpose and for how long.
1. Controller
Oysmüller Mathias (Ostrong Studios)
Altwaldhäusl 55
3662 Münichreith-Laimbach
Austria
Email: office@ostrongstudios.de
No data protection officer has been appointed, as there is no legal obligation to do so. For any questions about data protection, you can reach us at the email address above.
2. Purpose of processing
We process your data to handle your support request regarding our apps and games: to understand the problem, to communicate with you about it and to fix errors in our products.
3. Data we process
- Contact data: your email address and – voluntarily – your name.
- Content of the request: the app or game concerned, subject, your description and the subsequent conversation.
- Uploaded files: e.g. screenshots, screen recordings, videos, log files or PDF documents. Such files may themselves contain personal data (for example content shown on your screen).
- Timestamps: when the ticket was created, a message written or a file uploaded.
- Technical data: when you access the page, the server processes technically necessary data such as your IP address (see the general privacy policy). To protect against misuse, we briefly count the number of requests per IP address; this counter expires after one hour. We do not store IP addresses in the ticket itself.
Please do not upload special categories of data (e.g. health data), passwords or payment details, or content of other people without their consent. Check screenshots and videos before uploading and crop out anything that is not needed.
4. Legal bases
- Art. 6(1)(b) GDPR – where your request concerns the use or purchase of our products (performance of a contract or pre-contractual steps taken at your request).
- Art. 6(1)(f) GDPR – otherwise on the basis of our legitimate interest in answering support requests, fixing errors in our apps and games and protecting our service against misuse (e.g. spam).
5. Provision of your data
Your email address is required so that we can send you your personal ticket link and reply to you. Without an email address we cannot handle the request via the ticket system. Your name and uploading files are voluntary. There is no statutory or contractual obligation to provide the data.
6. Access via your personal ticket link
No user account is needed. You receive a personal link with a random access code by email. Anyone who knows this link can open the ticket – so please do not share it. On the support page you can request new links at any time; older links then stop working. Uploaded files are not publicly accessible, only via your ticket link and for us in the protected administration area.
7. Recipients
Your data is processed by us only. The website, the ticket system and our email delivery run on servers of Contabo GmbH, Welfenstraße 22, 81541 Munich, Germany, in a data centre within the European Union. Contabo processes the data solely on our behalf as a processor under a contract pursuant to Art. 28 GDPR. Your data is not passed on to any other third parties, for example for advertising purposes.
8. Transfers to third countries
Your support data is not transferred to countries outside the European Union or the European Economic Area.
9. Storage period and deletion
- Uploaded files are deleted automatically 30 days after upload.
- The ticket including contact data and conversation is deleted automatically one year after the last activity (last message or last upload).
- Notifications to our support mailbox contain only the ticket number and a link to our administration area, not the content of your request.
- On request, we will delete your ticket and files earlier at any time – a short message in the ticket or to office@ostrongstudios.de is enough, unless statutory retention obligations apply.
10. Your rights
You have the right of access to the data stored about you (Art. 15 GDPR), to rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18) and data portability (Art. 20). Where we rely on legitimate interests, you may object to the processing on grounds relating to your particular situation (Art. 21). Simply contact office@ostrongstudios.de.
You also have the right to lodge a complaint with a supervisory authority. In Austria this is the Österreichische Datenschutzbehörde (Austrian Data Protection Authority), Barichgasse 40–42, 1030 Vienna, phone +43 1 52 152-0, email dsb@dsb.gv.at, www.dsb.gv.at.
11. No automated decision-making
No automated decision-making, including profiling, within the meaning of Art. 22 GDPR takes place. Your request is read and answered by a human.
12. Security
Data is transmitted in encrypted form (HTTPS/TLS). Uploaded files are stored outside the publicly accessible area and are only delivered after the access has been verified. The access code of your ticket is not stored in plain text.
This is an English translation. In case of any discrepancy, the German version (Datenschutzhinweise Support) shall prevail.
© 2026 Ostrong Studios